Designed to last.
Your messages, safe even many years from now.
A letter for your daughter’s 18th birthday may wait a long time. It’s only natural to wonder: where will it be kept? And what if something changed? Here we explain, in plain words, what we do so your messages arrive on the day you chose, and what would happen in every situation.
Four guarantees, in black and white
They’re written into our Terms and Conditions, not just on this page.
- A backup copy, always.Every day we copy your content within Switzerland, to a location separate from the main one.
- A year’s notice.If Erabox ever had to close, we’d tell you at least 12 months in advance.
- Everything can be downloaded.You can export your messages whenever you like, in formats that open on any computer.
- Guaranteed refund.If we were to close, we’d refund the unused months of your annual subscription.
Five layers of protection, one inside the other
Like the boxes around a precious gift: each layer protects the next.
- Data protection
Servers in Switzerland, controlled and recorded access, security tests every year.
- Privacy
We use your content only to keep it and deliver it. No advertising, no selling of data.
- Encryption
Everything you add becomes a code no one can read without the key, even while it travels.
- Backup
An automatic backup copy, in a separate location, ready if anything should go wrong.
- Continuity
Clear, written rules on what happens in every situation: an expired subscription, interruptions, the service closing.
We explain the first three layers in detail on the page How we protect your data.
A backup copy, always ready
Your content is copied automatically every day and the copies are kept in Switzerland, in a location separate from the main one.
If a server ever had a problem, we could restore your messages from the backup copy.
The service is available at least 99.5% of the time, every month.
Planned maintenance is announced at least 48 hours in advance.
Every 24 hours a new backup copy of your content is made and kept in Switzerland.
If you forget to renew, you don’t lose a thing
It happens: an expired card, a payment that didn’t go through. Here’s what happens, step by step.
- On the expiry date
We let you know straight away. Everything stays as it is.
- 30 days’ grace
Your content stays accessible. You have a month to renew, without any rush.
- 12 months read-only
You can still read and export everything. Scheduled deliveries wait and resume when you renew.
- We let you know before deleting anything
No surprises: you’ll get a notice before any content is deleted.
And what if Erabox closed one day?
It’s a fair question, and it deserves a clear answer. It’s not in our plans, but we’ve set down in black and white what we would do.
We’d tell you a year in advance
At least 12 months beforehand, by email, in the app and with a public announcement. No one would find out at the last minute.
We’d give you everything you’ve created
A complete archive that opens on any computer, even without Erabox.
We’d refund you
If you have an annual subscription, we’d refund the months you haven’t used.
These commitments are written into our Terms and Conditions.
Four simple steps for even more peace of mind
Go to Profile → Privacy → Export my data. An archive on your own computer is an extra reassurance.
It’s how we let you know about renewals, news and important changes.
An up-to-date email address or number means your message reaches the right person.
Someone you trust who confirms important moments when needed.
Continuity: the most common questions
Want all the details? Read our Terms and Conditions or find out how we protect your data.
Important things deserve time.
We’re here to keep them safe.
Write your first message today. It will arrive on the day you choose.