01
Getting started with Erabox
Erabox is a platform that lets you create messages, memories and meaningful content to be delivered to the people you love at the moment it will mean the most.
It isn’t a password manager, a digital will or a legal product. It’s a place to leave a part of yourself, at the right moment.
Yes. All plans include a 30-day free trial. At the end of the trial, your subscription starts using the payment method you entered when you activated your first capsule.
You can cancel at any time during the trial at no cost.
Erabox is for people aged 18 or over. We don’t collect data from minors. If you’re a parent and think your child has created an account, contact us right away at privacy@erabox.ch.
02
Messages and content
Each message can contain:
- Text – written freely, with no templates or set structure
- Audio – record your voice directly in the app
- Video – add a video from your device
- Images – photos and images that matter
- Documents – PDFs and attached files
Yes, you can edit your messages at any time, right up until delivery. Once the message has been delivered to the Beneficiary, it can no longer be edited.
There’s no limit to the number of messages you can create.
Of course, each message can be sent to one or more recipients, with no limit.
An advance healthcare directive (in Switzerland, a living will) lets you record your wishes about medical treatment, in case you can no longer express them yourself. These are highly sensitive documents, available on all plans.
On Erabox these documents are encrypted at rest (AES-256) and protected in transit (TLS 1.3). Before you create an advance directive capsule, we ask for your separate, explicit consent: you’ll find all the details here: Advance directive consent.
03
Beneficiaries and Guardians
No. The Beneficiary doesn’t need to create an account. When the moment comes, they’ll receive an email with a secure link and a PIN to open the content you left for them. Access is simple and direct, with no sign-up.
It’s up to you, because you are the one who handles the Beneficiary’s data and Erabox keeps it on your behalf. You can choose private mode: the Beneficiary will receive the message at the right moment without knowing in advance that it exists, and Erabox will give them the information about how their data is processed together with the delivery. Or you can choose to let them know: in this case Erabox sends them that information on your behalf within one month of being named, without revealing the content.
We do ask you to make sure the email address and phone number you entered are correct, so the message can be delivered.
Your Guardian is someone you trust who has a specific role in Erabox: confirming the events that unlock certain deliveries.
Your Guardian doesn’t see your content (unless you want them to) and can’t change anything. They only receive a notification when they need to confirm an event, and their confirmation is needed to release messages that don’t have a set date.
When you name them, Erabox sends your Guardian an invitation with a link to the privacy notice about how their data is processed: your Guardian needs to know they’ve been chosen, because they are the person Erabox will ask to confirm the event.
Yes, you can change the Beneficiary of any message that hasn’t been delivered yet.
We recommend updating your Beneficiaries’ details from time to time. You can do this at any time in the Beneficiaries section of the app. If the email address is no longer valid at the time of delivery, Erabox tries again after 48 hours and lets you know it couldn’t be delivered.
04
Moments and delivery
- Specific date — a particular day in the calendar
- Life milestone — a wedding, a graduation, the birth of a child
- After a long silence — if you don’t sign in for a set period
When the moment comes, the Beneficiary receives an email notification with a secure, personal link and a PIN. The link is valid for 30 days.
No account is needed to open the content.
You choose the length of the silence: 3, 6, 9 or 12 months. If you don’t sign in to the app during that period, Erabox sends you a first reminder after 14 days and a second one 7 days later. If you still don’t sign in within a further 7 days, Erabox contacts your Guardian, who must confirm. From the moment your Guardian is contacted, a 14-day safety window applies; delivery takes place after your Guardian confirms.
You can easily switch it off at any time just by signing in to the app.
‘After a long silence’ requires confirmation from the Guardian you have chosen. Your Guardian receives a notification and must confirm the event to release the delivery. Your Guardian can also tell Erabox directly, from their own account, about an important event linked to the delivery.
So delivery always involves a person and is never decided by an automated system alone.
This protects your messages from being released by accident or with bad intentions.
Yes, until the message has been delivered you can change the moment or switch it off. If you want to cancel for good, you can delete the message.
If the date you set has already passed when you create the message, Erabox lets you know and asks you to choose a new date. Nothing is ever delivered retroactively.
05
Account and personal data
Go to Profile → Edit profile. You can change your email and password at any time. If you’ve forgotten your password, use the ‘Forgot your password?’ link on the sign-in screen.
You always have the right to data portability (Art. 20 GDPR). Go to Profile → Privacy → Export my data. You’ll receive a complete archive by email.
Go to Profile → Privacy → Delete account. You’ll be asked to confirm. Once you confirm, your account and all its content are deleted within 30 days (we keep payment data for 10 years, as required by Swiss law).
Yes. Your account syncs in real time across all your devices (iPhone, iPad, Android and web). Sign in with the same details on as many devices as you like.
06
Subscriptions and payments
- Essential — CHF 4.90/month (CHF 49/year): unlimited capsules, Beneficiaries and Guardians, up to 5 GB of storage
- Pro — CHF 7.90/month (CHF 79/year): up to 12 GB of storage, plus everything in Essential
- Plus — CHF 12.90/month (CHF 129/year): up to 30 GB of storage, plus everything in Pro
All plans include a 30-day free trial.
Your subscription renews automatically at the end of each period (monthly or yearly). You’ll receive an email notification 7 days before renewal. You can turn off automatic renewal at any time in Profile → Subscription.
Go to Profile → Subscription → Payment method. Payments are handled by Stripe, Google Pay, Apple Pay: Erabox never stores your card details.
Users in the EU have the right to withdraw within 14 days of purchase. For refund requests, email support@erabox.ch with your email address and the date of purchase. We look at every request individually.
The prices shown include the VAT that applies in your country. Stripe Tax automatically calculates and applies the correct VAT based on your country of residence at the time of payment.