01
How to submit a request
- Sign in to Erabox with the account you want to delete.
- Open Profile → Privacy → Delete account.
- Complete the required security verification and review the impact summary.
- Confirm the deletion request.
02
What happens after the request
- Erabox records the request and restricts normal account functions during the waiting period.
- You may revoke the request from the same Privacy section during the waiting period shown in the app, while the request is marked as revocable.
- After 30 days, Erabox starts irreversible deletion. Once execution has started, the request can no longer be revoked.
- Sessions are invalidated and the Facebook connection, including the app-scoped Facebook identifier, is removed from the Erabox profile.
- Account data and content are deleted or anonymised in accordance with the Erabox Privacy Policy. Only the minimum financial, accounting or audit data required by applicable law may be retained for the legally required period.
03
If you cannot sign in
Email support@erabox.ch from the address associated with your account for help recovering access or with the deletion procedure. Erabox may require identity verification before handling personal data.
For your security: never send passwords, one-time codes, Facebook tokens or other secrets by email.
04
Signing in with Facebook
Removing Erabox from your Facebook settings stops future sign-in with Facebook, but it does not replace a request to delete your Erabox account. To also delete the data held by Erabox, follow the procedure above.